ORDERING & DELIVERY
All of the skincare products are handmade. We aim to dispatch within 2-3 days of receiving an order.
All orders are sent with Royal Mail. Within the UK the delivery aim (transit time) is 2-3 business days.
We accept Visa, MasterCard, Visa Debit, Solo, Maestro, American Express (AMEX), and Visa Electron.
It might be possible to change your order, providing it hasn’t already been made for you. Contact us with your order number to ask.
Returns are accepted on unused, unopened items. Return postage paid by customer
Yes. You can browse our website and add item(s) to your basket without creating an account. Once you proceed to checkout and need to enter in personal details and submit payment, you will be asked to set up an account at this stage. This ensures your online shopping is safe and secure, and gives us the information needed to delivery your order to you. Once an account has been created, you can view and track your orders, store multiple shipping addresses, manage your newsletter subscription & wish list, and update your account information.
Your username is your email address.
Once you have created an account, you can log in whenever you want. From the ‘My Account’ section you can change your contact details, email address, password, and manage your address book. From time to time, please revisit ‘My Account‘, to ensure your details are up to date.
If you are viewing this website from the U.K then the price displayed will be in British Pound Sterling (£). Any purchases made on the lunaflower.co.uk website will be charged in the currency displayed during the checkout.
All of our products are Palm Oil Free. We strongly believe in using wonderful alternatives to create soaps and skincare products that are just as good for your skin and body.
We use some nut oils, so please check on the ingredient section of each product for further details before purchasing.
Please be advised that our products are prepared in an environment where nut ingredients are used.
We make our soaps the traditional way using cold process method, made with a combination of plant based and organic ingredients. We combine these ingredients that are rich in vitamins, antioxidants and nutrients to create moisturising soap bar with no artificial colours, fragrances, parabens, SLS, SLES or phthalates or GM ingredients.
Most of our products are suitable for Vegans. Please check the product listing if you are not sure.
Our entire product range is cruelty free, no products have ever, or will ever be tested on animals.
Most of our ingredients are sourced from within the UK and Europe, and we try to source locally where possible. We do however, research to make sure our ethics align with those we source from.
There are some essential oils you may wish to avoid during pregnancy. We are not medical or healthcare professionals, and will always advise if you are unsure to seek advice from a professional prior to using.
To maintain your product, keep out of direct sunlight, at a room temperature or below, and away from moisture.
Products have a shelf life of six to 12 months after opening, and a shelf life of around 2 years after production.
We use eco friendly packaging wherever possible, and recyclable/reusable glass and PET plastic. All of our products are posted in recyclable cardboard or envelopes, sealed with biodegradable packing tape and protected with strong kraft paper.