POSTAGE PRICES FOR UK SHIPPING:

FREE delivery will be applied to orders over £40

Standard Shipping: For orders up to £40, postage is £3.90

We ship UK orders within 1-3 working days after an order is placed. All standard deliveries can usually be expected within 2-4 business days.

RETURN POLICY

If for any reason you are unhappy with your order, then please let us know by emailing us on hello@lunaflower.co.uk  and we will be very happy to assist you. We cannot offer a refund on any product which has been used, due to hygiene reasons and we do not offer exchanges.

If you wish to cancel an order, please email hello@lunaflower.co.uk as soon as possible after placing an order.

If your order has already been dispatched, please return unused, in perfect condition and in its original packaging within 21 days for a full refund.

Unfortunately, return postage is non-refundable unless the order was sent by error.

Lost or stolen packages

Please allow 14 days from the date of your shipping confirmation for your parcel to arrive. If you believe your order has been lost then please email hello@lunaflower.co.uk and we will investigate.

We are not responsible for packages that are delivered to the wrong address due to an incorrect or incomplete shipping address provided by the customer.

REFUND POLICY

In the unfortunate event that your product arrives damaged, please email hello@lunaflower.co.uk  within 48 hours of delivery and we will look into this for you.

We handle damage claims on a case by case basis, it is essential we have proof of purchase and photos of the damage to be able to do this.

Please note for our natural handmade items, as with all natural products there may be variations in colour and scent from batch to batch.

We do not offer refunds or returns on any Gift Vouchers.